Rubbish Removal Notting Hill Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Notting Hill provides waste collection and rubbish removal services within our operating area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any rubbish removal, waste collection, clearance, loading, transportation or related service provided by us.
1.2 Customer means any individual, business, landlord, tenant, managing agent or organisation that requests or uses our services.
1.3 Contract means the agreement between the Customer and Rubbish Removal Notting Hill for the provision of services, incorporating these Terms and Conditions.
1.4 Waste means any items, materials, goods, rubbish or refuse that the Customer instructs us to remove and which we agree to collect.
1.5 Site means the address or location where the waste is to be collected.
2. Scope of Services
2.1 Rubbish Removal Notting Hill provides waste collection and rubbish removal services for domestic and commercial customers, including but not limited to household clearances, office clearances, garden waste removal, bulky item collection and general refuse removal.
2.2 We operate as a man and van style rubbish removal service, not as a skip hire provider. All services are subject to availability and to the specific requirements of each job as agreed at the time of booking.
2.3 We reserve the right to refuse collection of any waste that is hazardous, prohibited by law, unsafe to handle or not as described at the time of booking.
3. Booking Process
3.1 Bookings may be made by telephone, email or through any booking system we make available. A booking is an offer to purchase services in accordance with these Terms and Conditions.
3.2 When you contact us, we may request details of the waste to be collected, including type, approximate volume, location, access arrangements and any special handling requirements. Quotations are usually based on the information you provide and on any photos you may supply.
3.3 Any quotation given prior to our arrival is an estimate only and is subject to confirmation after our team has inspected the waste on site. If the actual volume, weight, type or location of the waste differs from the information provided at the time of booking, we may adjust the price accordingly.
3.4 A Contract is formed only when we confirm acceptance of your booking, whether verbally or in writing, or when we arrive on site and commence the service, whichever occurs first.
3.5 The Customer is responsible for ensuring that all information provided during booking is accurate and complete. We accept no liability for any delays, additional costs or issues arising from incorrect or incomplete information supplied by the Customer.
4. Access and Customer Obligations
4.1 The Customer must ensure that we have safe, reasonable and timely access to the Site and to the waste to be collected. This includes arranging any necessary parking, entry codes, keys, permits or permissions.
4.2 If access is restricted, unsafe or not as described, we may at our discretion refuse to carry out the service, charge a waiting fee, or charge for an aborted visit.
4.3 The Customer must ensure that the waste to be collected is clearly identifiable and separated where required. We are not responsible for removing items that are not clearly designated as waste.
4.4 The Customer warrants that they are either the owner of the waste or have the authority of the owner to request its removal.
5. Pricing and Payments
5.1 Our charges are based on factors including but not limited to the volume and weight of waste, type of material, labour time, loading conditions, access restrictions, and disposal costs.
5.2 Prices may be quoted as a fixed fee for a described job, as a guide price subject to confirmation on site, or in bands based on load size. All prices are exclusive of any applicable taxes, which will be added where required by law.
5.3 Payment is due in full upon completion of the service, unless otherwise agreed in writing in advance. We may accept cash, card payments, bank transfer or other methods we notify you of at the time of booking.
5.4 For business and account customers, alternative payment terms may be agreed in writing. In the absence of such agreement, payment terms are immediate on completion.
5.5 If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate, and to recover any reasonable costs incurred in pursuing payment.
6. Cancellations and Amendments
6.1 The Customer may cancel or reschedule a booking by contacting us as soon as possible. We request at least 24 hours notice prior to the scheduled service time.
6.2 Where more than 24 hours notice is given, no cancellation fee will normally apply. For cancellations or amendments within 24 hours of the scheduled time, we reserve the right to charge a reasonable cancellation or call-out fee to cover administrative and staffing costs.
6.3 If our team attends the Site at the agreed time and is unable to carry out the work due to access issues, incorrect information, absence of an authorised person, or refusal of service by the Customer, we may charge an aborted visit fee.
6.4 We may cancel or postpone a booking if we are unable to attend due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, road closures, accidents, staff illness or safety concerns. In such cases, we will notify you as soon as reasonably practicable and will offer to reschedule. We shall not be liable for any loss arising from such cancellation or delay.
7. Service Delivery and Timeframes
7.1 We will use reasonable efforts to attend the Site within the agreed time window. However, any times or dates given are approximate only and do not form a strict term of the Contract.
7.2 We shall not be liable for any loss, damage or expense caused by delays beyond our reasonable control, including traffic, access issues or operational constraints.
7.3 The Customer, or a person authorised on their behalf, should be present during the service to confirm which items are to be removed and to approve the completed work. If no one is available, we will proceed as instructed where possible, but we accept no responsibility for removing items in error or for failing to remove items that were not clearly indicated as waste.
8. Waste Types and Prohibited Items
8.1 We collect most common household and commercial waste, including furniture, appliances, general rubbish, garden waste and non-hazardous materials.
8.2 The following items are generally not accepted unless specifically agreed in advance and appropriately packaged: asbestos, clinical or medical waste, chemicals, solvents, oils, paints, gas bottles, explosives, pressurised containers, radioactive materials, and any other items classified as hazardous under applicable regulations.
8.3 If we discover prohibited or dangerous items among the waste during loading, we may refuse to remove them or may adjust the price to reflect any additional handling, packaging or disposal requirements, if we are able to proceed safely.
9. Compliance with Waste Regulations
9.1 Rubbish Removal Notting Hill is committed to carrying out waste collection and disposal in accordance with applicable UK waste management legislation and guidance.
9.2 All waste collected will be transported to authorised facilities for reuse, recycling, recovery or disposal, as appropriate for the type of material and as required by law.
9.3 Where required, we will arrange for the issue of any necessary documentation to demonstrate lawful transfer of waste. The Customer agrees to provide any information reasonably requested to comply with waste regulations.
9.4 Once the waste has been loaded onto our vehicle and removed from the Site, it becomes our responsibility and we will handle it in accordance with our legal obligations and environmental policies.
10. Customer Responsibilities and Warranties
10.1 The Customer is responsible for ensuring that the waste presented for collection is as described at the time of booking and does not contain dangerous or prohibited materials, except as specifically declared and agreed in advance.
10.2 The Customer warrants that all information provided in relation to the waste, the Site and access is accurate and complete.
10.3 The Customer must ensure that areas where we will be working are safe and reasonably clear of obstacles and hazards.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in the provision of our services. However, we shall not be liable for any damage to property that arises from pre-existing defects, structural weaknesses, poor installation, or from the movement or removal of large or heavy items where such risk has been explained to the Customer.
11.2 The Customer should notify us of any particularly delicate, high-value or vulnerable items or surfaces in the area where we will be working. We accept no liability for damage to such items where we have not been specifically advised.
11.3 We shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services.
11.4 Our total liability for any claim arising out of or in connection with the Contract shall be limited to the total price paid or payable for the relevant service, except in cases where liability cannot be limited by law.
11.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.
12. Complaints
12.1 If you are dissatisfied with any aspect of our service, you should contact us as soon as possible with details of your concern.
12.2 We will investigate complaints fairly and promptly and will aim to resolve issues by repair, re-performance of services, partial refund or other appropriate remedy, depending on the circumstances.
13. Insurance
13.1 We hold insurance cover appropriate to the nature of our business. Details of our insurance can be made available upon request.
13.2 Our insurance does not extend to cover items that the Customer has failed to identify as valuable, fragile or requiring special handling.
14. Personal Data
14.1 We may collect and process personal data such as your name, contact details, address and payment information for the purposes of providing our services, administering your account and meeting legal obligations.
14.2 We will handle personal data in accordance with applicable data protection laws and will not sell your information to third parties.
15. Amendments to Terms
15.1 We may update these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date on which the revised terms are published or notified.
15.2 The Terms and Conditions in force at the time of your booking will apply to that Contract, unless a change is required by law or by a regulatory body.
16. Severability
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any dispute relating to non-contractual obligations.
By making a booking with Rubbish Removal Notting Hill or using our waste collection services, you confirm that you have read, understood and agree to these Terms and Conditions.
